Frequently Asked Questions
Do you have questions about our software? Here you can find answers to the most frequently asked questions.
Error messages
I can't brainstorm, a brainstorm is open.
The facilitator of the open brainstorm has to close it before a new brainstorming session can be started. The facilitator has received a link in his e-mail to re-access and close the active brainstorming session.
Someone is in my risk file and now I can't edit it. How do I get this person out?
There is no way to remove this colleague from a file in the app. Speak to this person to leave the risk file, or wait 15 minutes for their session on the project to expire automatically.
What does the notification ‘is being used on another application’ mean?
This notification means that a user is currently in a brainstorming or quantification session.
I cannot edit a file despite having write permissions. A small stop sign appears.
If a stop sign appears, it means that a colleague is currently editing the file. Only one user can edit a file at a time.
I have a “time synchronization issue”, what can I do?
This problem occurs when the time on your device deviates too much from the global time. Check this by going to time.is. If your device clock deviates by more than a few seconds, reset it through your settings or ask your IT help desk for help.
